At Vestaline, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or purchase from us.
Introduction
This Privacy Policy applies to the collection and processing of your personal data through the Vestaline website and related services.
By using our website, placing an order, or interacting with us through any digital platform, you agree to the practices described in this Privacy Policy.
Personal Data We Collect
We collect information that can identify you directly or indirectly.
Information You Provide
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Contact Information: Full name, phone number, email address, billing and shipping address.
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Account Information: Username, password, and profile details (if you create an account).
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Communication Data: Messages sent via website forms, email, WhatsApp, Facebook, Instagram, or other platforms.
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Order & Transaction Data: Order details, delivery details, payment information (processed by secure third-party providers), and purchase history.
Information Collected Automatically
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Technical Data: IP address, browser type, device details, and website usage data.
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Cookies: Used to improve website performance and personalize your experience.
How We Use Your Personal Data
We use your information to:
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Process and deliver your orders.
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Create and manage your Vestaline account.
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Provide customer support and respond to your inquiries.
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Improve our website, services, and shopping experience.
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Protect against fraud, suspicious activities, and unauthorized access.
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Send newsletters, promotional offers, and targeted ads (only with your consent).
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Comply with Pakistani laws, tax regulations, and legal requirements.
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Manage any disputes or issues related to orders or payments.
Sharing Your Personal Data
We only share your data with trusted third parties necessary to operate our business, such as:
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Payment processors and banks.
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Courier and delivery partners.
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Marketing platforms like Facebook, Instagram, and Google.
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Website hosting, analytics, and security service providers.
We do not sell or rent your personal information to anyone.
How We Protect Your Information
We use industry-standard security practices to protect your personal data against loss, unauthorized access, misuse, or alteration.
In case of a data breach, we will notify you and relevant authorities as required by law.
Data Retention
We retain your personal data only as long as necessary for:
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Fulfilling your orders
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Customer support
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Legal and tax requirements
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Fraud prevention
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Dispute resolution
Inactive accounts or outdated information may be archived or deleted based on our retention policy.
Your Rights
You may request to:
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Access the data we have about you
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Update or correct inaccurate information
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Delete your data (unless legally necessary to retain it)
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Opt-out of promotional communications
To request any of these, contact us at:
Cookies Policy
We use cookies to:
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Save preferences and login details
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Improve website performance
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Analyze traffic and behavior
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Provide personalized product recommendations
You may disable cookies in your browser settings. Some features might not work fully without them.
Changes to This Privacy Policy
We may update this Privacy Policy as needed. The latest version will always be available on our website with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or your personal data handling, you can contact us at: